Privacy Policy

Last updated: 14 Jan 2026

This Privacy Notice for Both Nutrition FZ-LLC (“we”, “us”, or “our”) describes how and why we access, collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at https://www.bothnutrition.com or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including sales, marketing, or events

If you do not agree with this Privacy Notice, please do not use our Services.

If you have any questions, contact us at support@bothnutrition.com.

SUMMARY OF KEY POINTS

What personal information do we collect?

Information you provide (such as name, email, address) and information automatically collected (such as IP address, device data, and usage data).
Do we collect sensitive personal information?

We do not intentionally collect sensitive personal information.
Do we receive information from third parties?

Yes. We receive information from ecommerce platforms, payment processors, analytics providers, and marketing partners.
How do we use your information?

To operate our store, fulfil orders, communicate with you, improve our Services, market our products (with consent), and comply with legal obligations.
How do we keep your information safe?

Using reasonable technical and organisational safeguards, though no system is 100% secure.
What rights do you have?

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We collect personal information you voluntarily provide when you:

Place an order
Create an account
Contact us
Subscribe to marketing communications

This may include:

Name
Email address
Phone number
Shipping and billing address
Contact preferences

Payment Information

We do not store or process full payment card details. Payments are processed securely by third-party payment processors (such as Stripe or other enabled gateways). These providers handle your payment information in accordance with their own privacy policies.

Stripe Privacy Policy: https://stripe.com/ae/privacy

Information Automatically Collected

When you visit our Services, we automatically collect certain information, including:

IP address
Browser type and version
Device identifiers
Operating system
Referring URLs
Usage data (pages viewed, interactions, timestamps)

This information does not directly identify you but helps us operate and improve our Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process personal information to:

Provide and operate our Services
Fulfil and manage orders, payments, returns, and exchanges
Communicate with you about orders, services, or support requests
Send marketing communications (where permitted by law or with your consent)
Improve our website, products, and customer experience
Detect and prevent fraud and misuse
Comply with legal and regulatory obligations

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information with trusted third parties, including:

Ecommerce Platform

Shopify Inc., which powers our online store and processes customer and order data on our behalf

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Payment Processors

Secure payment gateways (such as Stripe or others enabled at checkout)

Service Providers

Shipping and logistics partners
Analytics providers (e.g., Google Analytics)
Marketing and advertising partners (e.g., Meta, Google)

Legal Obligations

We may disclose information where required by law, regulation, legal process, or governmental request.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable core site functionality
Remember preferences
Analyze traffic and performance
Support advertising and remarketing

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. BEHAVIOURAL ADVERTISING

We may use your information to provide targeted advertisements or marketing communications we believe may be relevant to you.

You can opt out of targeted advertising through:

Google Ads settings
Meta (Facebook and Instagram) ad preferences

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Notice, unless a longer retention period is required by law.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable technical and organisational measures to protect your personal information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion
Object to or restrict processing
Withdraw consent for marketing communications

To exercise your rights, contact us at support@bothnutrition.com or via our contact page.

9. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed outside the United Arab Emirates, including by service providers that operate servers in other countries. We ensure appropriate safeguards are in place for such transfers.

10. CHILDREN’S INFORMATION

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. The updated version will be indicated by a revised “Last updated” date and will be effective once published.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Both Nutrition FZ-LLC

FDRK1000 Compass Building,

Al Shohada Road, Al Hamra Industrial Zone-FZ

Ras Al Khaimah, United Arab Emirates

Email: support@bothnutrition.com