Terms and Conditions

Last updated: 14 Jan 2026


These Terms & Conditions (“Terms”) govern your use of the website https://www.bothnutrition.com (the “Site”) and any related services provided by Both Nutrition FZ-LLC (“we”, “us”, or “our”).

By accessing or using our Site or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. ABOUT US

Company Name: Both Nutrition FZ-LLC

Registered Address:

FDRK1000 Compass Building,

Al Shohada Road, Al Hamra Industrial Zone-FZ,

Ras Al Khaimah, United Arab Emirates

Contact Email: support@bothnutrition.com

2. ELIGIBILITY TO USE OUR SERVICES

You must be at least 18 years old to use this Site or place an order. By using our Services, you confirm that you meet this requirement.

3. PRODUCTS & INFORMATION DISCLAIMER

Our products are nutrition bars intended as food products, not medical treatments.

  • Product descriptions are provided for informational purposes only

  • Our products are not intended to diagnose, treat, cure, or prevent any disease

  • Individual results may vary

You should consult a qualified healthcare professional before consuming our products if you have allergies, dietary restrictions, or medical conditions.

4. ALLERGEN & INGREDIENT INFORMATION

We strive to provide accurate ingredient and allergen information. However:

  • Manufacturing environments may handle common allergens

  • Cross-contamination risks cannot be completely eliminated

By purchasing, you acknowledge responsibility for reviewing ingredient and allergen information prior to consumption.

5. ORDERS & ACCEPTANCE

  • All orders placed through the Site are subject to acceptance and availability

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors

  • If your order is cancelled after payment, you will be refunded in full

6. PRICING & PAYMENT

  • All prices are listed in [AED / applicable currency], unless stated otherwise

  • Prices may change at any time without notice

  • Payments are processed securely through third-party payment providers

We do not store your payment card details.

7. SHIPPING & DELIVERY

  • Delivery timelines are estimates and may vary due to factors beyond our control

  • Risk of loss passes to you upon delivery

  • We are not responsible for delays caused by couriers, customs, or incorrect address details provided by you

8. RETURNS, REFUNDS & CANCELLATIONS

Due to the nature of food products:

  • Opened or consumed products are not eligible for return or refund

  • Refunds or replacements may be considered only for:

    • Damaged products

    • Incorrect items delivered

Any issues must be reported to support@bothnutrition.com within 7 days of delivery with supporting evidence.

Final decisions on refunds are at our discretion and in accordance with applicable UAE consumer laws.

9. SUBSCRIPTIONS (IF APPLICABLE)

If we offer subscription-based purchases:

  • You authorise us to charge your selected payment method on a recurring basis

  • You may modify or cancel subscriptions through your account or by contacting us before the next billing cycle

10. INTELLECTUAL PROPERTY

All content on the Site—including text, images, logos, product designs, and trademarks—is owned by or licensed to Both Nutrition FZ-LLC.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

11. PROHIBITED USES

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to gain unauthorised access to our systems

  • Interfere with Site security or performance

  • Misuse our content or intellectual property

12. THIRD-PARTY SERVICES & LINKS

Our Site may include links to third-party services (e.g. payment gateways, analytics tools). We are not responsible for the content, policies, or practices of third-party websites.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability arising from any purchase shall not exceed the amount paid for the product in question

Nothing in these Terms limits liability where such limitation is prohibited under UAE law.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Both Nutrition FZ-LLC, its directors, officers, employees, and partners from any claims arising out of:

  • Your breach of these Terms

  • Your misuse of the Site or products

15. TERMINATION

We reserve the right to suspend or terminate access to our Services at any time, without notice, if you violate these Terms.

16. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

18. CONTACT US

For questions regarding these Terms, contact us at:

Email: support@bothnutrition.com